GOOD TO
KNOW.
Answers to the questions we get asked most. Can’t find what you need? Get in touch.
How do I book a studio session?
Go to our Book Your Session page, choose Studio A or Studio B and a 2, 4 or 6‑hour session, then pick a time and pay to confirm. Every session includes the studio, its equipment and an in‑house engineer.
How do I book my Vocal Production session?
Vocal Production V2 and V3 include a 4‑hour session with a lead engineer. First buy your package, then go to our Book Your Session page, choose Vocal Production and pick a time. When you book, enter your Shopify order number so we can match the session to your package.
Where are the studios?
Studio A is at Hatcham Studios, Hatcham Road, London SE15 1TW. Studio B is at Waterloo Road, London SE1 8RG.
Can I cancel or reschedule?
Cancel at least 2 weeks before your session for a full refund. Later cancellations are non‑refundable. You can reschedule up to 1 week before your session.
Can under‑18s book?
Yes, with the supervision of an adult. A parent or guardian must sign our consent form and stay for the whole session. Please get in touch and we’ll arrange a call with you and your parent or guardian before you book.
What should I bring?
Your lyrics (printed or on your phone), any reference tracks, and your instrumental if you haven’t uploaded it already. Come with your voice warmed up, some water and good energy. If you prefer your own headphones, bring those too.
How long does a mix or master take?
Mixes and masters are delivered within two weeks of purchase.
How many revisions do I get?
Every mix includes three mix revisions. Digital and stem masters include one revision. Need more changes? You can add an extra revision to your mix.
What formats will I receive?
Hi‑Res WAV, MP3 or Apple Digital Masters. Just tell us what you need.
What’s included in Mix & Master Pro?
Mix & Master Pro (£300 + VAT) covers one track: a full mix, a streaming‑ready master, vocal tuning and timing, and instrumental and a cappella versions, with three mix revisions and one master revision, delivered within two weeks. You can add extras such as stems or priority delivery. See mixing.
How do I send my files?
Upload them on our Upload page. It has the secure upload link and a checklist of what to send for each service.
Can I pay in instalments?
Payment plans are available on some services, such as our monthly artist development plans. Get in touch and we’ll talk through the options.
Do members get discounts?
Yes. Become a member for free. After your first order, you’ll unlock 20% off one order as a thank you. Your code appears on your My Account page. It works on vocal production, mixing, mastering and event places, but not on studio sessions.
How do the Artist Development plans work?
Plans are paid monthly with a minimum term of 3 months. See the Artist Development page for what each plan includes.
Do you offer refunds?
Refunds follow our cancellation and delivery policies. See the full Refund Policy for details.
How do I apply for the Writing Camp?
Our writing camps are curated, so you apply rather than buy a ticket. Apply here: send us a link to your music, your details and your email, and we’ll get back to you.
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